Privacy Policy & GDPR

Privacy Policy

Last Updated: 03/06/26

Neo Jazz Academy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide when you:

Purchase a product or course

Create an account

Subscribe to emails or newsletters

Contact us for support

Participate in surveys or promotions

This may include:

Name

Email address

Billing address

Phone number

Payment information

Account login information

Payment details are processed securely through third-party payment providers and are not stored on our servers.


Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

IP address

Browser type

Device information

Pages visited

Time spent on pages

Referral sources

This information helps us improve our website and services.


2. How We Use Your Information

We use the information we collect to:

Process purchases and deliver products

Provide access to courses or digital downloads

Send transactional emails (receipts, access information, updates)

Send educational content and occasional promotional emails

Improve our website and services

Respond to customer support requests

Prevent fraud or abuse

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.


3. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

Payment processors (such as Stripe)

Email marketing platforms

Website and hosting providers

Customer relationship management systems

Analytics tools

These providers only receive the information necessary to perform their services and are required to maintain appropriate security measures.


4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality

Analyze site traffic

Remember user preferences

Support marketing and analytics

You may disable cookies through your browser settings, though some features of the site may not function properly.


5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services

Fulfill legal obligations

Resolve disputes

Enforce our agreements


7. Your Rights (GDPR and International Users)

If you are located in the European Economic Area (EEA), you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Restrict processing of your data

Object to certain data processing

Request data portability

To exercise these rights, please contact us at:

[contact email]

We will respond within a reasonable timeframe as required by applicable law.


8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review the privacy policies of any external sites you visit.


9. Children's Privacy

Our services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children under 13.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with an updated "Last Updated" date.


11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Neo Jazz Academy
Email: [email protected]