Privacy Policy
Last Updated: 03/06/26
Neo Jazz Academy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide when you:
Purchase a product or course
Create an account
Subscribe to emails or newsletters
Contact us for support
Participate in surveys or promotions
This may include:
Name
Email address
Billing address
Phone number
Payment information
Account login information
Payment details are processed securely through third-party payment providers and are not stored on our servers.
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources
This information helps us improve our website and services.
2. How We Use Your Information
We use the information we collect to:
Process purchases and deliver products
Provide access to courses or digital downloads
Send transactional emails (receipts, access information, updates)
Send educational content and occasional promotional emails
Improve our website and services
Respond to customer support requests
Prevent fraud or abuse
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
3. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business, including:
Payment processors (such as Stripe)
Email marketing platforms
Website and hosting providers
Customer relationship management systems
Analytics tools
These providers only receive the information necessary to perform their services and are required to maintain appropriate security measures.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze site traffic
Remember user preferences
Support marketing and analytics
You may disable cookies through your browser settings, though some features of the site may not function properly.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Enforce our agreements
7. Your Rights (GDPR and International Users)
If you are located in the European Economic Area (EEA), you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict processing of your data
Object to certain data processing
Request data portability
To exercise these rights, please contact us at:
[contact email]
We will respond within a reasonable timeframe as required by applicable law.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with an updated "Last Updated" date.
11. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:
Neo Jazz Academy
Email: [email protected]